Privacy Policy

1. Information We Collect

We collect both personal and non-personal data from you in the course of your interaction with Selfdrive services. This includes:

1. Personal Identification Information: Full name, NRIC, passport details, email address, phone number, driver’s license details, and payment information.
2. Booking Information: Details related to your booking such as rental dates, vehicle details, payment history, and vehicle handover information.
3. Usage Information: Data related to your use of our mobile application and website (e.g., IP addresses, browser types, device identifiers).
4. Location Data: We may collect location data through our mobile application when you access or use our services, such as when booking a vehicle or locating a vehicle for pickup.

2. How We Use Your Information

We use the information we collect for the following purposes:

1. To process your rental bookings and provide services such as vehicle rental, maintenance, and support.
2. To verify your identity and eligibility to rent a vehicle.
3. To send you important updates about your booking, vehicle availability, or changes in terms and conditions.
4. To communicate with you regarding promotions, offers, and services, if you have opted-in for marketing communications.
5. To comply with legal obligations, such as resolving disputes, enforcing agreements, and addressing any regulatory or legal concerns.

3. Data Sharing and Disclosure

We may disclose your information in the following circumstances:

1. To Our Service Providers: We may share your information with our affiliate partners, contractors, or service providers who assist us in delivering the services to you (e.g., payment processors, insurance providers, vehicle partners).
2. For Legal Compliance: We may disclose your personal data if required to do so by law, such as in response to a subpoena, court order, or other legal process.
3. With Your Consent: We may share your personal data with third parties for marketing purposes only with your explicit consent.

4. Security of Your Information

We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Data Retention and Deletion

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your personal data is no longer needed, we will securely dispose of it.

6. Your Rights and Choices

Under the PDPA, you have the right to:

1. Access and Correction: You can request access to or correction of your personal data that we hold. If you wish to do so, please contact us using the contact details provided below.
2. Withdrawal of Consent: You may withdraw your consent to our collection, use, or disclosure of your personal data at any time by contacting us. Please note that withdrawal of consent may affect our ability to provide certain services to you.
3. Opting Out of Marketing Communications: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in the email or contacting us directly.

7. Changes to this Privacy Policy

We may use cookies and other tracking technologies to enhance your experience on our website and mobile application. These technologies help us understand how you use our services, customize your user experience, and analyze trends. You can disable cookies through your browser settings, but this may limit your use of certain features on our website.

8. Third-Party Links

Our website or mobile app may contain links to third-party websites, products, or services. These third parties have their own privacy policies and we are not responsible for their practices or content. We encourage you to review the privacy policies of these third-party websites before providing any personal information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and indicate the effective date. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal data.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your rights under the PDPA, please contact us at:

Selfdrive Mobility PTE. LTD.
Email: info@self-drive.sg

Acknowledgment

By using or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal data as described herein.